Returns
We accept returns via mail or in store. Returns are eligible for a refund and exchange if they are made within 14 days of delivery. Returned items must be presented in the same condition as when they were received: unworn, undamaged, unaltered, and with the original tags, packaging (if applicable) and proof of purchase. Returns that do not meet this policy will not be accepted and will be sent back to you.
To complete your return, we require a receipt or proof of purchase.
Please do not send your purchase back to the manufacturer.
If you need to return, send us an email at customer.service@ruedecan.com first and we will provide the return address.
Customers are responsible for covering the return shipping expenses.
To make sure all of our customers have the best shopping experience, we may restrict or refuse future transactions if we identify an unreasonable return pattern.
When trying on footwear, please do so on a soft, carpeted surface so that the soles are not damaged and return them in their original shoe box (shoe boxes cannot be used as shipping boxes).
rue de can does not accept price adjustments.
Refunds
Please allow 7 business days from the time we receive your return for it to be processed. We always try to be as fast as possible, but during busy periods (such as holidays and sales), it can take a little longer.
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
Return approval is at the discretion of our operations team and rue de can reserves the right to deny any return that does not comply with our policy. Denied returns will be shipped back to the customer.
Late or missing refunds
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at customer.service@ruedecan.com
Sale items
Items discounted by more than 40% cannot be refunded or exchanged.
Final Sale - Items marked as final sale cannot be refunded or exchanged.
Exchanges
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at customer.service@ruedecan.com first and we will provide the return address.
Customers are responsible for covering the shipping expenses for exchanges.
Shipping
To return your product, please contact us at customer.service@ruedecan.com first and we will provide the return address.
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Depending on where you live, the time it may take for your exchanged product to reach you, may vary.
If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.
Additional Policy for Smart Eyewear & AI Glasses
To ensure privacy security and the technical integrity of the product, the following additional conditions apply to all AI and smart eyewear (e.g., Ray-Ban Meta, Oakley Meta):
- Mandatory Factory Reset: Before returning any smart eyewear, customers must back up all media and perform a full Factory Reset to permanently delete all personal data, photos, and videos. For security reasons, we cannot process refunds for devices that are still linked to a personal account or contain user data.
- Packaging & Condition: Returned items must be in their original, pristine condition. A refund or exchange will be denied if the original packaging, including the branded box, is damaged, defaced, or missing. The original box must not be used as the outer shipping box.
- Technical Inspection: All returned smart eyewear will undergo a comprehensive inspection. A refund or exchange will be denied if the device is found to be:
1) Not factory reset or still locked to a user account.
2) Non-functional or damaged due to improper use, software alteration, or physical neglect.
- Denied Returns & Shipping Costs: If a return is rejected for failing to meet any of the above criteria, the item will be shipped back to the customer. The customer is entirely responsible for all associated re-shipping expenses and handling fees.
- Original Accessories: The return must include all original components (charging case, cables, cleaning cloths). Missing or damaged accessories will result in a deduction from the refund or denial of the return.